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Smartbeancounter
Level 1
March 13, 2021
Question

updates

  • March 13, 2021
  • 1 reply
  • 9 views

Lacerte keeps stating I have updates, but when I go to update, it starts listing the files and usual but then won't download them, but boots me out of the program if I say to continue.  I log back in and I have to select the updates again.  It is stuck on some kind of loop.  I need to e-file.  Can anyone help?

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1 reply

abctax55
abctax55
Level 15
March 13, 2021

Try reinstalling the program using WebSetUp and force it to run even if it says you are up-to-date.

(Windows Start key > programs > Lacerte > then find the WebSetUp 2020 & click on it)

And no, you won't lose any data (but you should already have everything backed up anyway....)

Or find/download the Lacerte Tool Hub (which I have had ZERO success with...).

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