"Unable to Validate online credentials" message

Forum|Forum|2 years ago
February 7, 2024
2 replies
25 views

I have used lacerte for a long time. I tried to get into my 2021 lacerte returns and got a message "Unable to Validate your online credentials - please try again later. 2022 is fine. I went back and tried to get into 2020 and got the same message but then got into the program. Anyone else have this problem? Thank you.

Rick

This topic has been closed for replies.

Best answer by PhoebeRoberts

Run WebSetup.exe for each year to load the latest release. There was a software update that had to be made at the end of the year for authentication to continue to work.

PhoebeRoberts

Answer

Intuit Community Champion

Run WebSetup.exe for each year to load the latest release. There was a software update that had to be made at the end of the year for authentication to continue to work.

R

Rick10Author

Level 2

This worked. Thank you so much. Usually I have to ask my grandsons to come over on computer issues but I didn't have to on this one. Thanks again and good luck the next couple of months.

Rick Hayden

IRonMaN

Level 15

I don't know if it is the same issue, but this is from a year ago:

"Unable to validate online credentials" error when signing into Lacerte (intuit.com)

Slava Ukraini!

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