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K
KAC
Level 2
April 9, 2020
Solved

Software won't open

  • April 9, 2020
  • 1 reply
  • 11 views

As I was signing into 19, it required a new password, which I did reset.  Now software will take new password, but will not completely open.  It has the appearance of being minimized on the bottom task bar, but will not open.  Appreciate any advice.  Thank you!

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1 reply

George4Tacks
George4TacksAnswer
Level 15
April 9, 2020

Try this https://proconnect.intuit.com/community/help-articles/help/the-lacerte-program-or-a-lacerte-pop-up-window-opens-off-screen/00/4278

 

Answers are easy. Questions are hard!
    K
    KACAuthor
    Level 2
    April 10, 2020

    Thank you very much for taking the time to respond to my question.  Turns out the .ini file needed to be renamed.  The attachment you provided was extremely helpful.  Again, thank you!

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