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R
RUSSELLTYNER
Level 1
February 6, 2026
Question

Smart Look

  • February 6, 2026
  • 1 reply
  • 1 view

Smart Look is not working on my server. Support gets a black screen when used.   I have reported this

several times to no avail.  This should not be happening on February 5.   Is anyone else having a

problem with Smart Look? 

1 reply

Kathi_at_Intuit
Kathi_at_IntuitModerator
Moderator
February 6, 2026

Hi @RUSSELLTYNER  Thanks for posting in the Community about SmartLook not working. We would recommend running the web setup for Lacerte to fix this. You can go to Windows Start menu>All, expand Lacerte, then choose the Lacerte Web Setup for the program you are having an issue with SmartLook.

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