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Craig9
Level 1
Feb 8, 2025 11:23 PM UTC
Question

program crash

when my 2024 Lacerte opens - Lacerte has an advertisement for their hosting services and it locks my computer screen - closing with task manager is only option I have

    This topic has been closed for replies.

    2 replies

    George4Tacks
    George4Tacks
    Level 15
    Feb 10, 2025 3:27 PM UTC

    The screen is expecting a response in the *&%%% pop up box. You can calmly use Alt Tab to find the box. Click somewhere in the box. Hold shift and roll the mouse to be able to see the itty bitty x to close the box.

    They are aware what a mess they have created and they are working on it. In the meantime, join the crowd to YELL - ENOUGH WITH THE ADS!!!!!

    Answers are easy. Questions are hard!
      Drphibes
      Drphibes
      Level 6
      Feb 11, 2025 11:21 PM UTC

      We had a problem where that pop up box X to close it was the problem.  Had to move the cursor up above the X a bit until the box changed color.  Then could close.   How fun ;-(

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