Printing acceptance letter

7 replies
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I am unable to print the e-file acceptance letters. There is an exception error. Is this something that is being addressed and will be fixed in a future update?

Lacerte Tax

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dw8095Answer

Level 3

I have not experienced that problem. If you get a pdf, then print the pdf as a workaround.

One more thing to consider is what version of Windows are you using? Has your printer driver been updated? I had a problem with my elderly printer when I went to Windows 11 and had to find a workaround for it, as it "doesn't support Windows 11."

I finally called LaCerte. It appears that it in a known problem with tax returns that have PA as the state of residence. Well 99% of our clients live in PA LOL..... They are working on it.

I want to thank everyone for their time and input towards trying to help me with my problem. I now await an update that fixes this issue.

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dw8095

Level 3

I am having the same problem... for days...

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PamC

Level 7

I just printed an acceptance letter - both to printer and pdf.

Have you run the update available yesterday afternoon?

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dw8095

Level 3

Yes the update was downloaded and installed this morning - maybe I need to reboot my computer. The acceptance letter prints for Partnership returns but not individual returns.

George4Tacks

Level 15

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420 This has some repair tools for printer and pdf. Maybe this will help.

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