Level 2

Question

Mouse

8 replies
57 views

Why doesn't the mouse roller thingy work on an input screen? It is maddening!!!

Lacerte Tax

This topic has been closed for replies.

G

garman22

Intuit Community Champion

oh yeah, i used to have that issue a few years back. I bought a new mouse, I changed batteries and yet I could not get that **bleep** mouse to scroll with the wheel........

If I remember correctly, I closed the client I was on and re-opened or I shut program down and re-opened until the next time my mouse went to sleep.

IRonMaN

Level 15

But Garman, that was ProSeries and this is Lacerte. I'm guessing you have to hit a -1 someplace in that process to get it to work 😏

Slava Ukraini!

G

garman22

Intuit Community Champion

@IRonMaN wrote:

But Garman, that was ProSeries and this is Lacerte. I'm guessing you have to hit a -1 someplace in that process to get it to work 😏

Lol, I noticed I was responding Lacerte after I hit post.

@No Use For A Name you will need to run around your desk twice for it to work. j/k 🤣

George4Tacks

Level 15

My mouse wheels around just fine in Lacerte.

Answers are easy. Questions are hard!

S

Shelley1

Level 2

I am having the same issue - wheel doesn't roll in input screens in 2020 Lacerte. Please help!!

I've removed/reinstalled/restarted/etc. Only have issues with Lacerte 2020.

George4Tacks

Level 15

My best guess is the windows did an update and put out some mouse poison. Try doing an update on your driver for you Mouse. https://support.microsoft.com/en-us/windows/update-drivers-in-windows-10-ec62f46c-ff14-c91d-eead-d7126dc1f7b6

Answers are easy. Questions are hard!

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No Use For A NameAuthor

Level 2

Thank, but that is not the problem. This is for an older version of Lacerte, but it works. Apparently this has been plaguing Lacerte for years....

http://www.taxalmanac.org/index.php/Discussion_FYI__If_your_mouse_will_not_scroll_in_the_data_input_section_of_Lacerte.html

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