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jimgsabbatini
Level 2
Feb 11, 2022 7:59 PM UTC
Question

Lacerte update freezes at 21 Winop Library : Cannot update the program

So for 2 days I have been trying to update lacerte with no success it stops at 21 Winops Library.

 

Started it again last night before I left and it stop at 21 Winops Library when I came to the office this morning. 

 

Lacerte alway has wait times longer than expected. 

This topic has been closed for replies.

7 replies

debkins
Level 3
Feb 11, 2022 8:29 PM UTC

I am having the same difficulty.  On hold right now.

debkins
Level 3
Feb 11, 2022 8:55 PM UTC
Lacerte Support suggested downloading the Lacerte Tool Hub, which I was told can force the update. Unfortunately, it would take an hour to download. The Lacerte rep said I had a slow connection. End of story. Really!!? No other help was offered.
rogerdspe
Level 2
Mar 6, 2022 4:00 AM UTC

Did you ever get this issue resolved.  My software is now doing the same thing.

debkins
Level 3
Mar 6, 2022 4:53 AM UTC

Yes.  Turns out my modem, router and firewall all went bad.  So had to have it all replaced.  Have you tried unplugging your modem from the wall, wait about a minute, then plugging it back in, and trying again?  I have found that that works sometimes.

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