Lacerte throwing errors, not displaying data

Question

When I start Lacerte it throws errors, then it doesn't show the data, the "pre-filters" says "AND AND AND" and the columns are all scrunhed up.

If I click Search then Reset, it will sometimes show the data but throw more errors. I have reinstalled the software. This is on Windows 10, recently upgraded from Windows 7...

Called Lacerte support originally and they did something which wiped out the data for everyone in the office... had to restore from backups...

People on different computers accessing the same data files on the server are not having similar issues.

ERROR MESSAGE
=============
List index out of bounds (0)

LOG TIME
=============
2/7/20 1:02:27 PM

CALL STACK
=============
[5015A480]{rtl190.bpl } System.Classes.TStringList.Get
[015D8EBF]{w19tax.exe } Clients.TfrmClients.InternalDBColsChange (Line 1102, "CLIENTS.pas" + 90)
[015DF3EB]{w19tax.exe } Clients.TfrmClients.ChangeClientColView (Line 3383, "CLIENTS.pas" + 11)
[015DFC51]{w19tax.exe } Clients.TfrmClients.sbViewEFClientsClick (Line 3476, "CLIENTS.pas" + 3)
[5046309F]{vcl190.bpl } Vcl.Controls.TControl.Click
[505D7AF4]{vcl190.bpl } Vcl.Buttons.TSpeedButton.Click
[505D7ADE]{vcl190.bpl } Vcl.Buttons.TSpeedButton.MouseUp
[504634D8]{vcl190.bpl } Vcl.Controls.TControl.DoMouseUp
[50463554]{vcl190.bpl } Vcl.Controls.TControl.WMLButtonUp
[50462B49]{vcl190.bpl } Vcl.Controls.TControl.WndProc
[0076ADE5]{w19tax.exe } dxHooks.TdxSystemHook.ProcessHookProcs
[0076ABAE]{w19tax.exe } dxHooks.dxSystemGetMessageHook
[50462784]{vcl190.bpl } Vcl.Controls.TControl.Perform
[50466F38]{vcl190.bpl } Vcl.Controls.TWinControl.IsControlMouseMsg
[504674E5]{vcl190.bpl } Vcl.Controls.TWinControl.WndProc
[50466CAC]{vcl190.bpl } Vcl.Controls.TWinControl.MainWndProc
[501749C4]{rtl190.bpl } System.Classes.TDataModule.WriteHeight
[50590DC3]{vcl190.bpl } Vcl.Forms.TApplication.ProcessMessage
[50590E06]{vcl190.bpl } Vcl.Forms.TApplication.HandleMessage
[50591141]{vcl190.bpl } Vcl.Forms.TApplication.Run
[019A1980]{w19tax.exe } wtax.wtax (Line 217, "wtax.dpr" + 92)

ERROR MESSAGE
=============
Access violation at address 00508708 in module 'w19tax.exe'. Read of address 00000040

LOG TIME
=============
2/7/20 1:01:04 PM

CALL STACK
=============
[00508708]{w19tax.exe } ProTaxDBFldDef.TProTaxDBFldDef.GetAlignment (Line 161, "ProTaxDBFldDef.pas" + 0)
[5046A3F3]{vcl190.bpl } Vcl.Controls.TWinControl.CMInvalidate
[015F38C1]{w19tax.exe } ClntGrid.TClientColumns.Add (Line 733, "ClntGrid.pas" + 4)
[015D8D3B]{w19tax.exe } Clients.TfrmClients.InternalDBColsChange (Line 1071, "CLIENTS.pas" + 59)
[015DF3EB]{w19tax.exe } Clients.TfrmClients.ChangeClientColView (Line 3383, "CLIENTS.pas" + 11)
[015DFA89]{w19tax.exe } Clients.TfrmClients.sbViewAllClientsClick (Line 3445, "CLIENTS.pas" + 3)
[5046309F]{vcl190.bpl } Vcl.Controls.TControl.Click
[505D7AF4]{vcl190.bpl } Vcl.Buttons.TSpeedButton.Click
[505D7ADE]{vcl190.bpl } Vcl.Buttons.TSpeedButton.MouseUp
[504634D8]{vcl190.bpl } Vcl.Controls.TControl.DoMouseUp
[50463554]{vcl190.bpl } Vcl.Controls.TControl.WMLButtonUp
[50462B49]{vcl190.bpl } Vcl.Controls.TControl.WndProc
[0076ADE5]{w19tax.exe } dxHooks.TdxSystemHook.ProcessHookProcs
[0076ABAE]{w19tax.exe } dxHooks.dxSystemGetMessageHook
[50462784]{vcl190.bpl } Vcl.Controls.TControl.Perform
[50466F38]{vcl190.bpl } Vcl.Controls.TWinControl.IsControlMouseMsg
[504674E5]{vcl190.bpl } Vcl.Controls.TWinControl.WndProc
[50466CAC]{vcl190.bpl } Vcl.Controls.TWinControl.MainWndProc
[501749C4]{rtl190.bpl } System.Classes.TDataModule.WriteHeight
[50590DC3]{vcl190.bpl } Vcl.Forms.TApplication.ProcessMessage
[50590E06]{vcl190.bpl } Vcl.Forms.TApplication.HandleMessage
[50591141]{vcl190.bpl } Vcl.Forms.TApplication.Run
[019A1980]{w19tax.exe } wtax.wtax (Line 217, "wtax.dpr" + 92)

steven11_2 · Answer

I'm having some issues with w19tax.exe access violations and found your post.

Your setup is not clear though I assume you have a Server setup. Hopefully by now you have this sorted. If so a summary would be helpful.

My problems also seem to be more centered on PCs that were upgraded from win 7 to Win 10.

See my post here with all the solutions I am trying.

https://proconnect.intuit.com/community/lacerte-discussions/discussion/w19tax-exe-fatal-application-exit/01/49487#M9632

Probably the first thing I would do is a FORCE Websetup (Step 2) from your IT workstation, if you have one, and then do the FORCE setup for each of the clients from the Server (Step 1) to get then all in alignment.

https://proconnect.intuit.com/community/help-articles/help/how-to-perform-a-force-install-of-lacerte/00/4743

If you have AV (we have ESET) I have found that it's locking Lacerte files and adding the AV exceptions is very important.

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