Level 3

Question

Lacerte Setting

Forum|Forum|6 years ago
February 18, 2020
2 replies
19 views

My Lacerte crashes 5 to 8 times a day and each time it crashes, my display settings are gone.

Lacerte Tax

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Level 2

You too Eh?

I have yet to see a fix. I was told that possibly deleting the user profile settings folder and having the program make a new file is an option.

My new problem is I cant see any partnership returns. None are populating.

Level 3

I have had 5 different people in my office sit on the phone with Lacerte at 1 - 2 hours for each phone call. They said we have a corrupt "Options" file, they fix it and then the problem persists. I am really disappointed with Lacerte's product and customer service this year"

Level 3

this was provided to us from another community member Swaldrep

https://proconnect.intuit.com/community/help-articles/help/common-settings-for-lacerte-system-administrators/00/4900

Level 3

Short answer. YES.

Going on 10 days now. 3 calls to Support. No fix.

Force install did not work.

Changing options files PROFXO and ProfLog to PROFXOOLD and ProfLogOLD did not work.

Changing 19tax.ini to 19taxOLD.ini did not work.

Changing Malware and Firewall settings to recommending settings did not work.

Calling again tomorrow (since no client meetings Saturday).

Beyond Frustrated.