LACERTE'S UNHELPFUL CUSTOMER SERVICE
Is there really no way to respond to an email from a customer service rep? We've been having the same issue for months and months, so I ended up having our IT guys call today to help me once and for all get this issue fixed. Which costs us $$$$$ to have our IT guys help us with anything. Mind you, I've already had to call about this same issue three or four times now - spending hours on the phone with them. You would think they would keep notes about our situation. WHAT A WASTE OF TIME AND MONEY. I get an email from Dirk with customer service telling me something that was absolutely bonkers and not true, like I was a novice and hadn't been in this field using Lacerte for over 15 years now. He gave me a case number ... I should be able to respond to him and let him know that he is completely incorrect, and if he's telling that to everybody else having this same issue, when he is completely incorrect, he is just causing them extra stress 14 days before the 10/15 deadline. So now I have to call AGAIN and talk to somebody other than DIRK and tell them the whole situation again because they DON'T MAKE NOTES ON YOUR ACCOUNT. Wouldn't you think that taking notes would be helpful for all involved??? So, they can see what helped you with your situation the last 5 times you had to call in for the same issue?
DO BETTER LACERTE! We pay you an exorbitant amount of money each year. We deserve better from you.
