Called Lacerte this afternoon. They tried telling me it was just if efiling or getting REP access. I insisted that it was not. Informed her that the program is basically unusable. Another user suggested disconnecting from the internet to use it. This is a joke. We pay way too much money for this software to lose a whole day for software issues.

M

micheleAuthor

Level 6

Still down looks like it is going to be a long night. Clients booked starting at 8am

Tried doing a reinstall did not work. You would think Lacerte would tell us about this issue

C

cin15

Level 5

I have unplugged my computer from the internet. It works just fine. A pop up keeps coming up about not being connected to the internet. I just exit out of the pop up. Hopefully others can use their software without being connected to the internet.

P

Pville CPA

Level 2

Same here. Trying the Lacerte Tool Hub.

M

MargiM

Level 2

This has been happening all day. I called 2x and all they can say is they are working on it. Both desktops and cloud customers are impacted so they know it has to do with the latest release. So frustrating! I suggested communicating to all users and post updates, so we don't waste more time calling. I have yet to receive an update. We pay way too much money to have this software not working. The software should be tested before any update is posted. Why are customers not more upset? There is nothing on twitter or social media. I think this is kind of a big deal. Losing one day during this critical time is costing me a ton.

M

MtnTaxMan

Level 4

Margie, totally agree. I think we have all just "accepted" that Lacerte, while an outstanding program in terms of features, is essentially a dog as far as the programming goes. If a new car I bought worked like this, it would be recalled.

Oh and when tech support says they are "working on it", that translates to "we didn't test it properly".

A

Anonymous

E-file and REP latency issues have been resolved and we are continuing to monitor closely.

J

jeannie1234

Level 2

Anyone still having issues? Ours has been giving us grief for the past few months and still on-going!!!

George4Tacks

Level 15

As a general rule, run 2021 Lacerte Web Setup to run a clean install. That will generally work. I try to use this for every update, rather than use the in program update.

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420 if you still have problems.

Answers are easy. Questions are hard!

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