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wgallagher
Level 2
May 23, 2020
Question

Lacerte Error

  • May 23, 2020
  • 1 reply
  • 12 views

Hello,

One of my users is receiving this error when logging into Tax19.  "List index out of bounds" and "call stack empty"

Any help would be great

thanks 

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1 reply

George4Tacks
George4Tacks
Level 15
May 23, 2020

1 - Reboot, that often cures problems like this. If that doesn't work

2. Use the FORCE install. https://proconnect.intuit.com/community/help-articles/help/how-to-perform-a-force-install-of-lacerte/00/4743

 

Answers are easy. Questions are hard!
    W
    wgallagherAuthor
    Level 2
    May 23, 2020

    Tried force install 3x.   twice today.

    C:\Program Files (x86)\Common Files\Lacerte Shared\webdetup19.exe /force  still getting errors

    George4Tacks
    George4Tacks
    Level 15
    May 23, 2020
    You do have a typo in this: Not webdetup, but websetup
    Here is another thread that adds a bit, but I can not give any more insight. You may have to wait until Tuesday to call support.
    https://proconnect.intuit.com/community/lacerte-discussions/discussion/w19tax-exe-fatal-application-exit/01/49487#M9632
    Answers are easy. Questions are hard!
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