Intuit Link

Forum|Forum|5 years ago
January 22, 2021
1 reply
10 views

A Client contacted me saying that when he logged into Intuit Link to upload documents (which he has used for the past few years) - he got an error message that he had to be invited. I haven't had to invite clients after the initial invite in the past.

He also said he couldn't find his past years info on it any longer either.

However, when I log in to Link - I can see his prior year info and it says the invitation has been accepted. So on my end it all seems to look good but on his it doesn't seem to. Does anyone know why this might be the case?

Intuit Link

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itonewbie

Level 15

For clients who had previously accepted your invitation, you still need to initiate a request each year to "connect" their Intuit Link account to yours again. By doing so, your client will get a TY2020 folder (or whatever you want to call it) and the TY2020 Questionnaire as well as Document Checklist will be populated for your client to complete.

If you not clear about how it works, you can follow the instructions in the "To send a Link organizer from 2020 Lacerte" section of the article below.

You should remind your client to click on the button in your invitation email (which contains a token) and use the same email address to which the invitation was sent (which should be automatically filled out when the browser is opened) when logging into Intuit Link for the first time for TY2020 instead of accessing Intuit Link directly. This will ensure the connection is activated and avoid various other issues.

https://proconnect.intuit.com/community/tax-organizer/help/using-intuit-link-in-lacerte/00/5170

---------------------------------------------------------------------------------Still an AllStar

R

RenaCPAAuthor

Level 3

Is this new this year? As I have not ever had to do that in the past. If they had accepted and used it in prior years, they were always able to get in and upload to the new year without anything sent from me.

itonewbie

Level 15

No, this is not new. It has worked the same way every year. Fundamental to Intuit Link in its design is that data and documents are segregated by tax years. Unless you invite your client to the current year and your client accepts that invite, there'll be no current year folder or requests for your client.

What is possible is that your clients could have uploaded current year documents and added to prior year responses in the prior year folder but that's unlikely because it would be very messy.

---------------------------------------------------------------------------------Still an AllStar

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