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Level 1
Feb 18, 2021 7:00 PM UTC
Question

Error Printing Input Sheets

I have been trying to print input sheets all morning but I keep getting the same error: "E0leException: Problem in TATETaxReturnServices.ProcessInputSheetItems ATEBridge: ATE call failed.2 ATEExceptionMessage {--}.NET>..." How can I fix this/is this an isolated problem to our office

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9 replies

Level 2
Feb 18, 2021 7:25 PM UTC

I've been having the same problem.

Lacerte, what can you tell us about this?  and what are you doing to remedy the problem?

Level 3
Feb 18, 2021 7:58 PM UTC

I called yesterday about this and was told that they are aware of the problem.  It looks like this will be fixed on the next update.  Anyone know when that will be released because I have files piling up.

Level 3
Feb 18, 2021 8:50 PM UTC

Never mind, today's update didn't fix this problem for me.

Level 5
Feb 19, 2021 6:36 PM UTC

Having the same problem since this morning.  Very frustrating.  I hope this is a priority and will be fixed with an immediate update when solved.

abctax55
Level 15
Feb 19, 2021 6:38 PM UTC

@IntuitAustin 

@IntuitBettyJo 

The radio silence on this is deafening.  It DOES dramatically impact the work flow for many of us.

Thanks.

HumanKind... Be Both
IntuitBettyJo
Community Manager
Feb 19, 2021 9:21 PM UTC

I will take a look and see what I can find. 

-Betty Jo 

Betty Jo