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Bill0
Level 2
Apr 10, 2022 3:27 PM UTC
Question

Error message while trying to backup lacerte client files

Getting the following while trying to backup "an error occurred while updating the entries. See the inner exception for details" Any fix on this?

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4 replies

dgray2901
Level 2
Aug 13, 2022 1:04 AM UTC

getting same message. Any answers out there?

cmbtax
Level 3
Apr 13, 2023 8:00 PM UTC

I am getting the same message! Sometimes, I copy a client and the new client will back up just fine.  Then, I delete the first client with the error.  However, this is happening to a return that I have already gained REP access for a 2nd state.  If I copy, I will be charged twice.  So, I am looking at other options.  Any suggestions??

dgray2901
Level 2
Apr 18, 2023 5:30 PM UTC

In occasions years back that I have ever needed to do this, I call tech support and request that the second charge be reversed. There may even be an online way to request that now. I monitor my REP billing carefully.

    Anonymous
    Apr 18, 2023 9:35 PM UTC

    The "inner exception" needs to be found in the error log to discover the nature of the issue.   Please Contact Us. 

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