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Bettyboop1
Level 2
Feb 17, 2021 8:46 PM UTC
Question

Error message and can't efile individual return

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6 replies

abctax55
abctax55
Level 15
Feb 17, 2021 8:58 PM UTC

Is it an amended return?

And you are disclosing what appears to be your client's name on a public forum.  

HumanKind... Be Both
    Bettyboop1Author
    Level 2
    Feb 17, 2021 10:32 PM UTC

    No its not an amended return.

    George4Tacks
    George4Tacks
    Level 15
    Feb 17, 2021 11:01 PM UTC

    Use Ctrl + L to start an e-mail to Lacerte support. You can even attach a copy of the return for them to analyze. Like a phone call, but no hold music. You might need to wait a day or two for response.

    https://proconnect.intuit.com/community/accounting/help/sending-an-email-to-lacerte-support/00/4763

    Answers are easy. Questions are hard!
      George4Tacks
      George4Tacks
      Level 15
      Feb 17, 2021 9:10 PM UTC

      I would reboot and try again.

      Google found a few articles https://www.google.com/search?q=ATEException+lacerte

       

      Answers are easy. Questions are hard!
        Bettyboop1Author
        Level 2
        Feb 19, 2021 11:58 PM UTC

        Than you guys for your help, I finally called Lacerte and they pointed me to the direction / form that was causing me such a head ache. I believe it has been resolved.  

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