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Level 3
February 23, 2024
Question

error message

  • February 23, 2024
  • 1 reply
  • 9 views

on a few clients now we keep getting 

 

Detail file is missing or damaged

When asked to attempt to repair we click yes & nothing happens.  We then have to exit the program & reboot.

 

Does anyone know why this keeps happening?

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    1 reply

    George4Tacks
    Level 15
    February 23, 2024

    Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420

    I would consider the FORCE websetup that part of the program repair tool. 

    If all else fails call support and they can help you.

     

    Answers are easy. Questions are hard!
    Jenn 12Author
    Level 3
    February 27, 2024

    Tried that as well, and still having issues.