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Drake Consulting and Analytics
Level 1
Aug 26, 2025 4:53 AM UTC
Question

Efile error

I get an error that says "Reject: Error R0000-500-01: "PrimarySSN and PrimaryNameControlTxt" in the return header must match the e-file database.

I know the reason which is that the 2023 tax return filed by someone else for the taxpayer had the wrong last name, when I correct it this year in 2024, the e-file is rejected. The question I have is:

Can we do something in Lacerte without having to deal with the IRS and fix the error and resubmit?

Thanks

1 reply

George4Tacks
George4Tacks
Level 15
Aug 26, 2025 1:26 PM UTC

I believe this is an issue to resolve with IRS. Make sure the name does match the Social Security Card. The contact I would start with is the IRS Practitioner Hotline. https://www.irs.gov/tax-professionals/practitioner-priority-service-r#:~:text=The%20Practitioner%20Priority%20Service%C2%AE,at%20866%2D860%2D4259.

Have a copy of the Social Security Card in hand when you call. 

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