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Level 1
Mar 22, 2021 10:00 PM UTC
Solved

Efile error

While retrieving e-file statuses getting the following message:

 

Error occurred with the background processing of EF Transmissions

 

How do you clear this message

This topic has been closed for replies.
Level 6
Mar 22, 2021 10:18 PM UTC

In Lacerte go to Help>Troubleshoot.

Write down the option path.

Close Lacerte.

Navigate to the option path.

Rename the EF folder there.

Reopen Lacerte and try to get acks.

10 replies

Level 6
Mar 22, 2021 10:18 PM UTC

In Lacerte go to Help>Troubleshoot.

Write down the option path.

Close Lacerte.

Navigate to the option path.

Rename the EF folder there.

Reopen Lacerte and try to get acks.

Level 2
Oct 19, 2021 4:34 PM UTC

What do we rename the EF folder to once we have navigated to the option folder?