E-signatures-customer service
I have now been on the phone with Lacerte for one hour, 25 minutes and 31 seconds trying to get E-signatures still to no avail.
I purchased e-sig through the program yesterday. I see the charge in my bank account. E-sig dashboard does not acknowledge more available.
This exact same thing happened in early March. I ended up being forced to buy the esignatures again and was charged twice. then I had to spend time on the phone again to get my money back.
I have asked that they front me e-sig so I can continue working while they fix this again. no, they don't do that bc they don't even see that I have e-sig on their end. I have been a client for two decades! We are talking about about $132.
Can someone help me or point me in the direction to get this fixed? Exasperated doesn't even begin to cover this.
