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MattBannon
Level 2
Apr 14, 2021 6:05 PM UTC
Solved

e-signature notification issues

Anyone have any ideas as to why I am not receiving an e-mail notifying me when a client has completed their e-signature process? My co-worker receives them, but I don't and I can't find any difference in our Lacerte set-up. Thank you!

This topic has been closed for replies.
TEVAnswer
Level 2
Oct 12, 2021 6:07 PM UTC

You need to sign up for Docusign (it's free).  Then you need to set the preferences (notifications) so that you receive what you nedd.

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9 replies

asitax15
Level 3
Apr 14, 2021 7:46 PM UTC

I am not receiving my notifications either. I have to actually remember to go to the eSignature Dashboard and check constantly to see if I have received any signed forms. Very stressful at this time.

pbd2020
Level 3
Apr 14, 2021 10:29 PM UTC

I think I received one email early on, now I don't receive them at all.  It's driving me crazy having to recheck if I've downloaded the signed forms and efiled.

TEV
Level 2
Oct 12, 2021 5:26 PM UTC

The notifications have to be set up from within Docusign itself.  

pbd2020
Level 3
Oct 12, 2021 5:37 PM UTC

Wow, it took 6 months to receive a response and it was so detailed...

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