Level 2

Solved

Drivers License REJECT

17 replies
48 views

Anyone else getting NY state efile reject for Drivers License, when all input is correct????????

Any solutions??????

Lacerte Tax

This topic has been closed for replies.

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Ellie1Answer

Level 2

Just as an FYI to everyone... I just called and this is a Critical issue - they have brought it to highest priority -reported to tech. team to work on solution.

itonewbie

Level 15

See these articles for resolution:

https://www.tax.ny.gov/tp/driverlicense.htm

https://kb.drakesoftware.com/Site/Browse/15307/NY-Reject-R1120-Drivers-LicenseState-ID-Number-Format-and-Document-Number-Entry

---------------------------------------------------------------------------------Still an AllStar

M

MarkSpagAuthor

Level 2

ALL IS BEING ENTERED CORRECTLY. ALL RETURNS ARE BEING REJECTED.

SEEMS LIKE A LACERTE ISSUE - JUST WONDERING IF ANYONE ELSE HAS REPORED IT, OR IS GETTING IT, OR HAS A WORKAROUND.

itonewbie

Level 15

Why are you yelling in CAPS?

What you were given are the official solutions. Fine if you have verified your client's licenses and yet receive the error. Something is wrong somewhere and I doubt very much it's Lacerte.

---------------------------------------------------------------------------------Still an AllStar

E

Ellie1

Level 2

I just got the rejects for the Drivers licenses this morning. Have you heard any solutions?

M

malcpa

Level 2

Why are ALL Ny returns being REJECTED becasue the Drivers License information is wrong WHEN IT IS RIGHT?????

itonewbie

Level 15

Stop screaming, all you people. You are not yelling at Intuit, you are shouting at other fellow users who volunteer their time here with no affiliation with or compensation from Intuit, whatsoever.

@IntuitBettyJo @IntuitAustin This is popping up today and it looks like this may not be an isolating problem. Could you please have the engineers take a look and give us an update? Thanks!

---------------------------------------------------------------------------------Still an AllStar

IntuitBettyJo

Community Manager

Hi there,

Thanks for pointing this out. Please subscribe to this post for updates regarding this matter: https://proconnect.intuit.com/community/lacerte-tax-news-updates/discussion/re-drivers-license-reject-ny-individual/01/129167

-Betty Jo

Betty Jo

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Ellie1Answer

Level 2

Just as an FYI to everyone... I just called and this is a Critical issue - they have brought it to highest priority -reported to tech. team to work on solution.

M

mlm2

Level 2

I am experiencing the same thing - it only seems to affect couples who are "Married Filing Separately" - all Drivers License info is accurate - Fed accepts, New York State rejects - is there a fix? I see this was first brought up in February - its April 20!!

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Ellie1

Level 2

Hi... I believe if you remove the drivers license of the spouse, it should allow you to submit. I had that happen with a married filing separate return last week and that is what I did and it went through fine.

Good luck...

M

mlm2

Level 2

So far so good...Thank you!

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