Can't update

7 replies
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Lacerte just pushed out a new update.

Unfortunately, I can't install it. It downloads, then I get a message "The system cannot find the path specified"

I'm waiting for Lacerte support now.

Lacerte Tax

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abctax55Answer

Level 15

1) Reboot, if you haven't already (while you are on the phone...)

2) Use WebSetUp & force even if it says you are up-to-date.

3) Use the snifty new 'Tool Hub' and install (altho that's really the same as WebSetUp)

Do you use different data paths? I do (using a flash drive) and if I don't reset Lacerte to the hard drive data path (or server if you are networked) instead of the flash drive, I do get wonky path 'errors'.

HumanKind... Be Both

abctax55Answer

Level 15

1) Reboot, if you haven't already (while you are on the phone...)

2) Use WebSetUp & force even if it says you are up-to-date.

3) Use the snifty new 'Tool Hub' and install (altho that's really the same as WebSetUp)

Do you use different data paths? I do (using a flash drive) and if I don't reset Lacerte to the hard drive data path (or server if you are networked) instead of the flash drive, I do get wonky path 'errors'.

HumanKind... Be Both

J

jerryAuthor

Level 6

Rebooting didn't help. It also affected all 3 of my networked computers (which use a shared drive on one of the computers).

I was starting down the path of Tool Hub when Lacerte support answered the phone. Fortunately she agreed with Tool Hub and away we went. It took a few minutes to force the re-install (and required a reboot of the computer), but it fixed not only the computer I was working on, but the 2 others as well.

Support didn't know why it happened. I suspect a corrupted download, but who knows.

Back to tax returns. Thanks, abc!

abctax55

Level 15

YVW.... welcome to my world of downloads lately. They seldom download cleanly (my internet speed isn't the greatest) and Thursday's big updates now terrify me.

HumanKind... Be Both

abctax55

Level 15

@jerry

Which one worked?

For future frustrated Lacertians.

HumanKind... Be Both

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