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Level 2
August 7, 2025

Double Authentication not working on all computers in office?

  • August 7, 2025
  • 11 replies
  • 32 views

Two of our 4 computers will not do the double authentication sign ons for Lacerte and Quickbooks even after they have been off overnight AND not being signed into any other year. Called tech support and they say they cant help unless they uninstall the Lacerte and reinstall on every computer- and even then not 100% sure if that will help. Its a security issue, so we would like to find a solution.  I haven't seen anywhere to turn DA off and on?

Anyone else having this issue?  Thank you in advance for any insight/help!

 

    11 replies

    Kathi_at_Intuit
    Moderator
    September 9, 2025

    Hello All, Apologies for the late response. Was waiting on clarification and do have it. I wanted to circle back and let you know that this was resolved on 8/14. Thank you, Kathi 

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