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Level 10
May 3, 2024 8:27 PM UTC

57804

The following diagnostic is generating: The State of Michigan requires a PDF copy of the Schedule K-1. (And associated with this is 32698) In the hosted environment, tech support thinks that the PDF needs to be saved to a location that is not the desktop. She tried the I: drive and the H: drive but those were not the place. She had a knowledge article for transmitting a PDF from Rightworks which didn't have the solution. She checked with the support team and put me on hold May 3, 2024

    2 replies

    Level 10
    May 3, 2024 8:43 PM UTC

    After 35 minutes she didn't have the answer so she requested the LC file to review with her colleague.

    Level 10
    May 3, 2024 9:03 PM UTC

    Intuit - please post a knowledge article. I spent an hour with tech support and that will have gone to waste if guidance is not provided for future LC users.

     

    May 3, 2024