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Level 2
February 26, 2024

13418

  • February 26, 2024
  • 7 replies
  • 16 views

The following diagnostic is generating:

New Mexico requires a preparer e-mail address for electronic filing. Enter the e-mail address for the preparer.
 

Solution:

  1. Select the Settings menu at the top of the program screen.
  2. Select Options or Primary Options (if applicable).
  3. Select the Preparers tab.
  4. Double-click the preparer's name or select the Modify button at the bottom of the Options screen.
  5. Enter the appropriate information in the E-mail Address field in the Preparer Information screen.
  6. Select OK in the Preparer Information screen.
  7. Select OK in the Options screen to save the changes.

7 replies

Level 2
February 29, 2024

Please tell me where I can enter the New Mexico preparer email address to get rid of this diagnostic 13418

Level 2
February 29, 2024
 
The following diagnostic is generating: E-file: New Mexico requires a preparer e-mail address for electronic filing. Enter the e-mail address for the preparer. (ref. #13418) There is no jump to and I've searched every screen for a preparer email address input. Nothing, please help.
 
Same issue here...what is up with this. 
 
 
Level 2
March 1, 2024

Answer is in setup…who ever is your firms contact needs to be the preparer to efile New Mexico.

There is no place for a staff person to put email on NM return.  

 

Had to trial and error it but it works.  no thanks to Intuit.

Level 2
March 1, 2024

Thank you very much!

AKOBXNC
Level 2
March 3, 2025

I've made the change in setup, but it's not working.  Any other suggestions?

 

March 3, 2025

Hello, Try the steps below and let me know if you were able to resolve this: 

1) Select the Settings menu at the top of the program screen.
2) Select Options or Primary Options (if applicable).
3) Select the Preparers tab.
4) Double-click the preparer's name or select the Modify button at the bottom of the Options screen.
5) Enter the appropriate information in the E-mail Address field in the Preparer Information screen.
6) Select OK in the Preparer Information screen.
7) Select OK in the Options screen to save the changes.

AKOBXNC
Level 2
March 3, 2025

That worked - thank you!