customer service

Related products:Lacerte

Forum|Forum|7 months ago
January 29, 2026
1 reply
16 views

I am disappointed with the Customer Service Policies created by Lacerte and therefore Intuit as to how an issue can be resolved. If I call in with an issue, instead of tying up my time and placing me on hold. Customer Service should be allowed to troubleshoot and figure out the issue without me being on hold. I hold not hte customer service tech responsible for this issue, but the VP Customer Service, or whoever the executive is in charge as their policies are not creating a culture of service but of inconvenience. Very disappointing!

Errors & Diagnostics

A

Abaruch

Returning Member

I agree with the initial comment, I get better customer service when calling Verizon. It seems like tech support employees don’t go through proper training to actually understand how to troubleshoot issues. If reinstalling Lacerte doesn’t fix your problem it will likely need to be elevated which means that someone will call you back within 48 hours, but they refuse to provide any more specific time frame. If you have an issue right before a deadline it’s not even worth calling them, you’ll have to pay an IT expert to fix it because Intuit is no help. Don’t even think about asking to speak to a supervisor, their time is more valuable than the President of the United States.

We are the customer paying thousands of dollars for this software, they should value our time appropriately. If you call the sales department you’ll get someone on the phone immediately and ready to answer any question you have.

Its just rude!

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