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- Unable to access data files for company
Unable to access data files for company
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mjjjfisher
Level 2
Monday
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Come back from lunch and cannot open any client company. Was working fine before. Same error message - "unable to access data files for company xxxx"
Nothing I do seems to fix the issue.
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3 Comments 3
Dani Blackburn
Level 2
Monday
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Update 2.52.11 corrupted EVERY SINGLE FILE on my shared drive, we got that message every time we tried to open every company. I didn't know that every time you do an update there is a backup of the companies made when you open them in the new software. We have had to go through those update backup files and restore back to the last time the company was backup up. I'm losing weeks, if not months, of work...
Dani Blackburn
Level 2
Monday
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Also, it seems to be a shared drive issue. No corruption problems with companies stored on c:\.
Kathi_at_Intuit
Moderator
2 hours ago
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Hi @mjjjfisher Thanks for posting in the Community about not being about to access your data files. If you are still experiencing this we would contact EasyACCT Support for assistance.
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