DROPPING PAYROLL CHECKS

7 replies
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Has anyone had an issue with EasyAcct dropping payroll checks? I've identified two accounts with payroll processed weekly thru Payroll Check Computation with everything fine, but when a Payroll Journal is ran and Manual Processing checked, checks are just gone.

EasyACCT

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A

awh

Level 3

Last year I had one account with a dropped payroll check. This year I have had four accounts drop checks, with several of them dropping multiple checks.

A

awh

Level 3

We are now at six (6) accounts that have dropped payroll checks, in both January and February, and some in multiples.

L

lringeleAuthor

Level 2

Just started on 1st quarter reports and already found a March check missing on first account I checked! Have you talked to EasyAcct support about this?

L

lringeleAuthor

Level 2

We did contact EasyAcct. The only suggestion they could give us was to run the Data File/Index Repair. We have resorted to running a payroll journal after each payroll is posted and comparing for dropped checks, and then running the repair if drops are detected. We do run a second payroll journal afterward to be certain the drops were added back. So far, it has worked every time. Hopefully at some point they will be able to figure out what is causing it and fix it.

Just ran Repair and missing check now showing up on Payroll Journal (yay!), but still not showing up in Manual Processing. None of the first quarter checks.

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