Level 6

Question

2020 01-10 update- 940 efile error code 17

Forum|Forum|6 years ago
January 10, 2020
4 replies
25 views

I just ran an update and while the 941 did efile successfully, i received error code 17 when trying to efile the 940. Anyone else have issues with this?

EasyACCT

This topic has been closed for replies.

Z

zhwzhw

Level 2

me too.

J

jmnedrig

Level 3

Did anyone call into customer support regarding this issue?

vscpanmAuthor

Level 6

I have not. I didn't have time to wait on hold for over an hour. The transmittal print-issue for W-2s and 1099s also has not been resolved. I tried the email support thru HELP and had no luck. I'll try to call now. This is so stressful.

vscpanmAuthor

Level 6

Are you able to transmit the W2s yet?

I have been submitting W-2s to the BSO services online. When you create the W-2 file and click the transmit button from within the IRS system, it will close the program. However, when you go back into the IRS system and check to see if it created the file, it does create it. It does not print the transmittal form 6559 which I like to have because it has the client name and file name together. I have been keeping track of the created file names on an excel spreadsheet. You can also print a list of transmittal files created within the IRS system by clicking the ELECTRONIC FILING button, TRANSMIT FORMS, and if there are no pending creations, it gives you a message "no forms found to process....". Click OK, then click the REVIEW PROCESSED FILES tab, it will give you a comprehensive list of files created with the .DAT file name. I am assuming the 1099s will file the same.

B

bigburg

Level 5

I updated and still can't file 941 electronically. I get an error message 429: ActiveX component can't create object

D

Dianna

Level 4

Valerieb I had the same error message and so I restarted my computer again and then opened EASYAcct again and then went to E-file 941 again and it was successful that time. Hopefully restarting will work for you too.

B

bigburg

Level 5

thank you, I will try that... so frustrating

D

DLR

Level 3

After the latest update, I was successful in e-filing the 941 but not the 940. I will proceed with the 940 being a paper return. I had hoped they would work on this over the weekend and get us a new update to fix the 940. SMH.

vscpanmAuthor

Level 6

tried reinstalling. 940 still doesn't efile. I am still also having trouble creating the transmittal files from the IRS system. I click create and print for the transmittal and it closes the program. When I reopen, the created file appears but how can I be sure that it is correct? This is very messy this year. So frustrated. On hold as I type, wait time is now 35 minutes as opposed to over an hour.

J

jmnedrig

Level 3

Please keep us updated as I am having those same problems!!

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