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D
drgulde
Level 2
December 31, 2025
Question

"Unable to access data files"

  • December 31, 2025
  • 1 reply
  • 0 views

So, ran 6 payrolls for 2026 on Monday, 6 different companies.  Super sluggish, but I persevered.  Yesterday, I loaded the update.  When I tried to go back into any of the 6 companies, "Unable to access data files".  After phone call with support of over an hour, she suggested I call Microsoft for a bitlocker access code????  Really? 

I ran 2 more payrolls yesterday afternoon.  No trouble getting into those companies...until this morning!  "Unable to access data files" on every single company now!  Help!

1 reply

JRC
JRC
Level 7
January 3, 2026

I Also am not able to access my company files after restoring Backups of the company Files.

Every year I backup my company files.

Rename the same files by Year. Example "ABC Company-2025"

And then restore my Backup files.

Now I am unable to work on the original restored backups!!!

HELP!!

 

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