Level 2

Question

Problems with Easyacct updated software

Forum|Forum|5 months ago
January 6, 2026
5 replies
0 views

Anyone has an idea/suggestion, on how to handle all of these problems. We are experiencing problems across the board. Sales Journal, Payroll, Bank Rec, Cumulative Journals not showing the liabilities, and during the tax season this is a major issue that needs to be resolved quickly. We are running out of time and options.

EasyACCT

N

nickeypoo72

Level 6

We reverted back to the old version today. Luckily, we had done backups before we switched to the new version, so we were able to restore from that point. We're missing a few days of activity, but that can be redone. I did make a post of our step-by-step process earlier today if that helps you.

T

Teresa10

Level 4

How were you able to revert back to the 24/25 version? I just tried to upload it from the proconnect website and it just downloaded 25/26 again. This is a HUGE problem, as I cannot even access my 3 largest clients accounts. A/P hasn't been updated in 12 days, and payroll was done manually last week. HELP!

N

nickeypoo72

Level 6

You have to choose "Download Full CD Image" . Also, if you go back a few posts, you can find my step by step process.

S

sandman1962

Level 4

We are experiencing EasyACCT crashing everytime we try to transfer w-2 info to the Information Return System...as soon as we hit continue, EasyACCT crashes...anyone else?

Q

QA33_2Author

Level 2

Hi,

this is the only thing works with us until now. so far, I transferred about ten clients to information system, tested one, and it looks good.

S

sandman1962

Level 4

No link there...what was the fix please

D

davehigusa

Level 2

I'm now having issues with the chart of accounts and payroll journals disappearing completely. Has anyone else experienced this?

T

Teresa10

Level 4

Yes, I have had to reenter prior periods of payroll information twice. November was lost during an Intuit screen time takeover trying to repair the first 25/26 transition (Dec 1), and now December is not showing on the employee year to date earnings (prior year for 2025) on the 25/26 software. Of course, now we created dummy clients to process the 2026 payrolls for 3 large clients, so that will also need to be recorded (January...) once the bug is fixed.

J

janistribe

Level 2

EastAcct program is shutting down when we try to enter payroll checks through the writeup section. We are on hold with tech support, which is well over an hour now. We cannot process anything at this time and are falling behind with payroll reports, etc. When can we expect to have these problems resolved. Our deadline for payroll reports and W-2 is fast approaching.

T

Teresa10

Level 4

The only solution that we have been successful with is through the payroll module in 25/26, and if it is a large client (data transfer still not available), we had to create mock companies that have only payroll information to minimize the file size for transfer. This was a major effort, as we had to recreate the GL, Bank, and Employee files just to issue the payroll checks.

A

Angie93

Level 2

I have one client who has months of entry's just vanishing I waited on hold for 2 hours only to get disconnected. if I go back to 2024 will all the work, I have done for other companies still be there?

S

sandman1962

Level 4

Supposedly Version 2025.2.04 will be out today. I checked about an hour ago and it was not there. I hope it's a good update

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