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IRIS Portal

Forum|Forum|2 years ago
January 30, 2024
7 replies
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We are set up to use the IRIS Portal but when we log in it directs us to a web address of la.www4.irs.gov/irportal/ and a "Loading..." message appears and nothing else. I've sat here for 30 minutes waiting for it to load and nothing. Has anyone else had this problem? I've tried calling the IRIS Portal support and the automated message says they are too busy to answer so call again later.

EasyACCT

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Best answer by rbynaker

I've heard that it might help to use a different browser. Beyond that, some folks on another list said the site ran faster if they were using Private browsing (in Firefox pull down the "3 lines" menu from the upper right corner and select New private window. In Chrome pull down the "3 dots" menu from the upper right corner and select New Incognito window.)

Good luck!

rbynakerAnswer

Level 13

I've heard that it might help to use a different browser. Beyond that, some folks on another list said the site ran faster if they were using Private browsing (in Firefox pull down the "3 lines" menu from the upper right corner and select New private window. In Chrome pull down the "3 dots" menu from the upper right corner and select New Incognito window.)

Good luck!

K

Kellie KAuthor

Level 3

Thank you! I will give it a shot!

N

nickeypoo72

Level 6

YES!! I tried to login all day yesterday and have been trying to login since 5am this morning. I'm able to get to the Dashboard, but anytime I try to click on any of the folders to do anything I get stuck on the loading page. All of my colleagues are experiencing same problem as well. 😞

K

Kellie KAuthor

Level 3

I have tried again in a private browser and still no luck, I am still in the "loading" stage.

rbynaker

Level 13

@Kellie K wrote:

I have tried again in a private browser and still no luck, I am still in the "loading" stage.

I submitted my last one Sunday evening (and it was stuck in Processing until Monday morning). I figured everything would crash at the last minute. The new system is not very robust. The only ones I did were for clients whose only 1099 was to me. Any more than that, I sent them to the online services.

Depending on how many you have you might look into one of the services like tax1099.com or efilemyforms.com (there are a bunch of others). They may have some internal deadline in order to meet the 1/31/24 filing deadline. Conveniently they handle both e-filing with the IRS and mailing the recipient copies for ~$4-5 per recipient. Well worth it IMO. I remember the "glory days" of paper jams and fighting with form alignment on the pink forms. Now that's been replaced with a never-ending "Loading" screen and the clunky "Notification" process for downloading a zip file with obscure PDFs inside.

C

CPALRL2

Level 2

Same problems here, as well as Accepted with Errors! They are having issues.

We are filing Form 15397 to extend all of the NECs tomorrow via fax to make sure it gets done.

Then we have 30 more days to keep trying 😞

K

kfish1234

Level 2

That only extends your time to give the forms to the recipients, not to the IRS.

E

EmilyRCPA

Level 2

After trying all day and night yesterday to get in, I finally was able to get in early this morning...but all of our data is gone!!! Anyone else??

C

cjolley

Level 2

Yes, same happened to me this morning. No data will load under Unsubmitted or Submitted forms. I've tried for an hour through multiple browsers and nothing will load for me to submit my final few forms. I tried calling the IRS as soon as the phone line opened and got the "we cannot handle your call at this time" message.

K

KG54

Level 2

I know this is a year later but this is my first go at IRIS and I am having the same issues as you described. Were you able to resolve this in 2024 and if so would you mind sharing the solution?

S

stevied

Level 3

i've been waiting too...........its a **bleep**-show

S

stevied

Level 3

OMG !

TRUMP'S PULLED THE PLUG !

lol

C

CTKeys

Level 3

Seriously?

M

Michelle021

Level 3

When I logged into to obsessivly check the PDF download situation I noticed IRIS is currently down today for scheduled routine maintenence so cannot log in. This best mean because they are fixing the download PDF;s of our 1099s but I am not holding my breath.

H

houserat

Level 2

The larger question I have is whether or not I can file 1099s with IRIS through the Information Return System?

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