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Level 3
January 7, 2026
Question

INFORMATION RETURN SYSTEM

  • January 7, 2026
  • 6 replies
  • 2 views

Is there a FIX for issues with the INFO RETURN SYSTEM????  I can't create a transmission file without getting various diagnostics errors and then the whole program just SHUTS OFF AND DISAPPEARS when I try to access Transmit Electronic Returns.  We did the Easy Acct update a few days ago and are running version 2025.2.01 and we downloaded the INFO RETURN SYSTEM at the same time.   What is going on with this?????????????????????

6 replies

Level 3
January 7, 2026

Same here. In 2024 data saled though. Same data for addess & Zip craps out in 2025. Why?

Level 2
January 7, 2026

It want let me log into my account..

Kathi_at_Intuit
Moderator
January 8, 2026

Hi All, 

Thank you for taking the time to give us the feedback and for keep the conversation going. We recognize how important timely communication is, especially when issues are impacting daily work. We definitely are trying to keep up with the posts here. We do have an update today. Your concern may not be listed in this release; however, for visibility, we are including this information here in case this post is found first.

At this time, we do not have an estimated timeline for all fixes. With the current 2025.2.02 release, the following items are included in the update:

 

  • Printing MICR checks doesn't have a space between the routing number and the account numbers
  • Company Wizard does not allow Custom Financial Statements to be Transferred
  • Creating transmission file in IRS 2025 generates an error
  • W-2 only creating W-2 for 1 employee
  • Creating transmission file in IRS 2025 showing incorrect file name when creating.
  • When Printing W2s with an Employee Range it errors No Employee Records Found
  • OK Forms OES-3 Results in error when check box to add Bank Info is selected
  • ZeroBalance field is not updating correctly during customer save/update
  • BatchPayroll-->ManualProcessing-->After entering any check number application is getting crashed
  • Automatic Deductions Report does not print for any withholding item selected
  • Import 1099-NEC CSV file in IRS Program generates Error 0
  • Bank Reconciliation , listing all of the payroll checks under 1 employee name.
  • A/R Transaction Entry Invoice Deletion Failure
  • Bank Reconciliation showing period in Payee/Description field
  • A/P transactions not listed in A/P Check Register Report
  • A/P Automatic Invoices not generating and giving an Error message
  • RUNTIME error number 0 , payroll wont print

Please continue to bring forward concerns. Every item raised is shared with our support and development teams for review. Your feedback truly matters and development is actively working on a resolution.

If you are still experiencing any of the items listed above after installing Version 2025.2.02 or have any program questions, EasyACCT Support is best equipped to take a look with you.

We will share updates as more information becomes available.  We appreciate your patience and thank you for continuing to share your feedback.

**Say Thanks by clicking the thumb icon in a post **Click "Best Answer" to mark the post that answers your question.
IRonMaN
Level 15
January 8, 2026

@Kathi_at_Intuit  - the post was for the Information Return System.  For those of us that use the Information Return System but not EasyAcct, I am assuming the update you are referring to had nothing to do with the stand alone users of the Information Return software?

Slava Ukraini!
Kathi_at_Intuit
Moderator
January 8, 2026

Hi @IRonMaN Thanks for the tag. Anything that says IRS is for the standalone program. Which are:

  • Import 1099-NEC CSV file in IRS Program generates Error 0
  • Creating transmission file in IRS 2025 generates an error
  • Creating transmission file in IRS 2025 showing incorrect file name when creating.
**Say Thanks by clicking the thumb icon in a post **Click "Best Answer" to mark the post that answers your question.
Level 3
January 8, 2026

I have lost a week's production on forms 1099 due to the errneous diagnostic relative to addresses and zip code. 

The 2025 Info program gives diagnostics on the aforementioned data fields EVEN THOUGH THEY WORKED FINE FOR 2024.

HELP!!!!!!!!!

I was promised a return call on this fix before noon today. It is now 4:06PM.

Just to prove I'm not a total ogre I appreciate EZ getting the forms 940 to us at the beginning of the year. This helped a lot.

RR CPA CGMA 

 

Level 3
March 25, 2026

this is happening to me too and it is getting closer and closer to the deadline. 

Level 3
March 25, 2026

I don't know how to file the rest of the 1099's before the dead line. It filed 10 companies and the last 6 it just boots me out of the program when I click to transmit. Help Help Help. I am so stressed. 

Moderator
March 25, 2026

Hi @PACKSTAX, Please reach out to EasyACCT support so we can take a look at your specific case.  

 

Our support specialists need a formal ticket to actually investigate the behavior you're seeing. They have the tools to determine if it’s a quick fix, a change in instructions, or a potential defect and whether it’s one we’re already reviewing or a brand-new issue we need to get reported.

Reporting it through the proper channel ensures your specific case gets documented and addressed by the people who can fix it.

Please contact EasyACCT Support so our team can take a closer look!