EASY Information Return System crash after update

Forum|Forum|3 years ago
January 5, 2023
2 replies
4 views

I updated the Information Return System this morning and it has begun crashing - AGAIN. It did this when it was first released in December, then it started working. Any one have ideas as to what's going on?

EASY has been extremely solid for so many years, but the last few have been so frustrating.

EasyACCT

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IRonMaN

Level 15

If you haven't already done so, I would try uninstalling it and do a fresh install.

Slava Ukraini!

vscpanmAuthor

Level 6

I'll try that in a bit. I did that with the first install and it never worked, but at some point something changed because eventually I was able to open without the crash. Thanks IronMan. Just tired already.

P

parrishfreitag

Level 3

We're having problems again as well. Several employees did the update this morning and now we are having problems entering client files, months of data disappearing, path access errors, etc.

Any suggestions besides reinstalling software as suggested below?

vscpanmAuthor

Level 6

Hi there. Same thing here. I updated this morning and it broke.

I downloaded from myproconnect the update version there which happens to be the one from last week. It basically takes you back to where you were before clicking the green update button from within EASY. The tech agent last week told me to always run updates from myproconnect and not by clicking the green button. form 941 is not current and 940 is not there. I'm assuming they'll fix the bug and release a new update later.

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