Level 6

Question

Anyone experiencing error free updates?

Forum|Forum|6 months ago
December 16, 2025
7 replies
0 views

Just curious if anyone who is using the new updated version is NOT having any issues? I'm always leery of doing the updates as soon as they roll out as there are usually always bugs. Being in a time sensitive industry, I can't wait days or weeks (or months as sometimes has been the case) to use a version of the program that doesn't work correctly. So, if enough users can convince me that it's worth updating, I may just move on and do so. Otherwise, I'll still to the version that's working for us at the moment.

Thank you!!!

EasyACCT

P

paygenius

Level 3

We are in the same position here. I am checking daily for results as I don't want to have more issues at the end of the year.

IRonMaN

Level 15

"I'm always leery of doing the updates as soon as they roll out as there are usually always bugs."

Someone has been using Intuit products for awhile 😀

Slava Ukraini!

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nickeypoo72Author

Level 6

Since 1994!!!

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The1CPA

Level 3

I've been using this product for 30 years and I'm still hesitant to update. I use the accounts receivable module to generate invoices each month. Automatic invoices are created the first day of each month. Currently, it did not generate my December invoices.

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suetax

Level 3

I would wait on doing the update. There are errors in accounts payable, payroll and the bank reconciliation. I have called and told them about the accounts payable error and was told they were working on it and the best way around it would be to go back to the old version and they would send an email when it was fixed. We chose to stay on the new version since it was posting to the general ledger. I found the payroll and bank reconciliation errors after I called so I'm going to call again regarding those errors.

JRC

Level 7

I am also waiting patiently for the updates. I can't afford the downtime to repair any errors created by intuit.

Hope it's fixed prior to my first payroll of 2026.

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tanyaA

Level 2

Do NOT do the update until you absolutely have to! We are having so many issues. One being the slowness of the software. It takes 1-5 full minutes and sometimes more just to close out of the write up screen or to print a report, etc. Also, the bank reconciliation module has issues. When you import payroll it pulls in all checks (even if some were direct deposit) and labels them all as one employee. It is a mess and very frustrating! I sure hope a fix comes out soon.

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mikeyst28

Level 4

I can work around most of the issues that we are having, the biggest thing I can't deal with is that it is SO SLOW!!! It is literally taking us 3x as long to do anything in the program. We were actually going to be closed to day for the Holidays and now instead we are all here trying to finish off our year-end stuff taht we would have had done by Wednesday if we could just do it at normal speed. I had to get my empoyees to come in on an expected day off and now I have to pay them to be here because the program is garbage...

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shoop27

Level 3

I 2nd this. Constant blue spinning circle. Delayed input in the enter transactions module. I know my staff is completely stressed out at how long it takes to run payrolls. And then for me, when I go to print to the ledger and a trial balance, it can take anywhere from 3 mins to 20 mins(depending how big and if the company has payroll), when it used to take 5 seconds! As well as a couple minutes to switch between months or look up an account. This has all de-motivated me to work and now I have to decide in my day what to tackle, knowing that it's going to take me 5x as long to work on a company in EasyAcct.

Intuit needs to reimburse everyone for part of the product cost. It's cost us lots and lots of time and stress. We even have to debate now whether to accept a new client directly due to this program. I'm extremely patient and have been Intuit's biggest defender over the years as they usually come through and problems are usually short-term and not worth getting worked up about, but this year has been a nightmare and the last couple years it's clear that this program is so low on the totem pole at Intuit that it's not getting the attention anymore. Which is a shame because the price keeps going up every year and Intuit forgets who got them where they are today.

I'm nervous too at how this will all integrate with the Information Return System program given all the problems. Intuit needs to get this all straightened out and come in overtime to get things fixed like the rest of us have to.

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Dupe

Level 2

I am actually responding to all the messages I just read and really trying to figure out what's happening. Usually, I do post any messages but I was on the phone twice yesterday with support people trying to guide me through all these issues. Did they not know that there were all these problems? If they had just responded correctly that they were having issues with the program, I would have understood. But instead my whole day was consumed with trying to figure stuff out thinking it was my computer, system, etc. I do give Intuit credit as over the years as I believe their service and product to be very good. And I do think they deserve some sort of slack. However, this kinda takes it to a differenct level as the price of the product has increased dramatically since I started using it a long time ago. I have so many issues now, I can't even begin to address. What's more disconcerting, is my client's are up in arms at me and they don't care about Intuit reasons. I guess my question would be, Did they not test this before release? I know everyone had to pay by October, but really putting out a problem with these issues is sort of alarming. I actually called Intuit on New Year's eve to help me load the program as I had problems last year. I also tried to load the program mid December and that was a nightmare as I ended up losing client data that I had to rebuild. They loaded it for me again knowing there were issues? I did not know others were having issues until I searched this site just this morning. In ending, I am agreeing with the post somewhere that stated that they should be on a 24/7 plan to aleviate as soon as possible. Afterall, myself and others are in on Saturday trying to figure things out. And I am actually looking at software alternatives as we speak not because I don't love Easy Acct, but because I need to keep my clients. Come Monday, I have to have a solution for all of them. Telling them that Intuit will be back on Monday working on it and will let me know by email when things get solved I don't believe will get me far.

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