How to resolve ProSeries 2024 download problem?

[dpmaupincpa]

I've been using ProSeries on standalone computer for several years.  Last year I downloaded ProSeries 2023 software without any issues on the same computer I am trying to download the 2024 software.  I keep getting the message that ProSeries can't be installed on this computer because the computer system is not at least windows 10.  I had previously been on Windows 10 Home, so I downloaded Windows 10 Pro to see if that would resolve the issue, but it did not.  ProSeries tech said it was problem with my computer, however I have not had any issues elsewhere.  I was able to download and upgrade to Windown 10 Pro without any issues and all my other applications requiring internet services are working fine.  Any suggestions?  Thank you.

[Just-Lisa-Now-]

Sadly, you'll probably need to call tech support, but first be sure youve installed all Windows updates and restarted the computer since the update happened.  And you need Win10 64bit, not the older 32bit version, so that may be something to check..

Heres the link to the system requirements, make sure you meet the minimums

https://accountants.intuit.com/support/en-us/help-article/product-system-requirements/system-require...

[dpmaupincpa]

Thank you for the quick response.  I have check my system against what is required and everything shows more that what is required.  I have a Dell Inspiron 24-5459 with Intel CPU @ 2.80 GHz; 12.0 GB RAM, 64-bit operating system and 707 GB free hard disk space and Windows 10 Pro installed.  I spoke to ProSeries tech support and they could not resolve; just kept saying it's a problem with my computer.

[Just-Lisa-Now-]

I feel like Ive seen others with this same issue, let me see if I can find an engineer to tag for this.

[dpmaupincpa]

Much appreciated.  The CoreInstallerTY24.exe file will download to my computer, but I cannot get the application to launch and install the software.

[Just-Lisa-Now-]

Ive posted this in an area where employees have access, hopefully someone can tell me who to tag for this.  It is holiday time, might be a few days,

[ramky1]

@dpmaupincpa if you are aware of windows registry, can you let me know what exactly it is showing in registry value at 
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion => ProductName

You can search for registry editor in windows search. 

[dpmaupincpa]

Here is what my computer shows at Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion => ProductName:

ProductName   REG_SZ      Windows 10 Pro

Thank you, ramky1.

[ramky1]

@dpmaupincpa Can you try creating empty file in C:\ drive with name C:\ProSeriesPrereqBypass.txt 
e.g., C:\ProSeriesPrereqBypass.txt and try installing again.

[dpmaupincpa]

When I tried to create the .txt file in C:\ drive I received the following message:

C:\ProSeriesPrereqBypass.txt

You don't have permission to save in this location.

Contact the administrator to obtain permission.

But, I am the administrator.

[Terry53029]

You want to make sure you have a full OEM licensed version of windows 10 PRO, and not a partial copy.

Run or paste this command and hit Enter:

slmgr.vbs /dlv

On the resulting dialog, under Name you will see the Edition of Windows 10 and under Description, you will see if that is a genuine Retail license, an OEM license or a Volume license. You don't want a volume copy.

[dpmaupincpa]

When I ran the command, I received the following information (partial list):

Software licensing service version: 10.0.19041.5247

Name: Windows(R), Professional edition

Description: Windows(R) Operating System, RETAIL channel

There was a lot more information listed.  Hopefully, this is all you were asking for.

Thank you.

[Terry53029]

You have a good copy of Windows 10 Pro. See this link to make sure your computer meets minimum requirements for 2024.

https://accountants.intuit.com/support/en-us/help-article/product-system-requirements/system-require...

[dpmaupincpa]

My Computer:

Computer processor: Intel Core i7, with 2.80 GHz

RAM: 12.0 GB

Free hard drive space: 706 GB

Operating System: Windows 10 Pro 64-bit

Internet connection: Optimum High-speed

Browser: Latest versions of Google Chrome and Microsoft Edge installed

My computer meets all the recommended requirements for ProSeries 2024.