dpmaupincpa
Level 3

Thank you for your replies, Charminwu and Terry53029.  I tried doing all that has been suggested, the latest being removing the checkmark "Account is disabled" by running lusrmgr.msc. Restarted the computer and tried to download ProSeries 2024 both from MyAccount and from ProSeries 2023 without success.  When trying to download next year's ProSeries from ProSeries 2023 I get the message that "The download has been completed previously. ProSeries will now install your ProSeries product for Tax Year 2024", I click OK, I am then asked "Do you want to allow this app to make changes to your device?", I click "Yes" to run the Self-Extractor, I see ProSeries acting as if it is installing and process proceeds to 100% after showing Ready to install ProSeries, then nothing happens except ProSeries 2023 is closed out.  So, thus far I have:

  1. Upgraded to Windows 10 Pro
  2. Updated Windows 10 Pro
  3. Ran sfc /scannow command (takes awhile)
  4. Restarted computer numerous times
  5. Tried running CoreInstallerTY24 numerous times
  6. Message continues to be ProSeries can't be installed on computer because system is not at least windows 10 or 64 bit.
  7. Removing the checkmark “Account is disabled” by running lusrmgr.msc.
  8. I'll keep trying.  Hopefully, a ProSeries tech will be able to resolve the problem I am having.