@cdgbaker 

That vcredist_x86.exe error is an issue with a Windows file, not the tax software, I doubt Intuit will be able to help fix 

FWIW 12M of RAM is a weird amount (normally you see it in 8, 16, 32), and oddly enough the same amount as the other person in this thread that had an issue with installation.  I wonder if  hardware incompatibility has anything to do with this.  @Intuit_Isham  @IntuitParmanand  has this been considered at all?