Buying a new computer is a bit drastic and may not be economically feasible for everyone.  Glad it worked for you. 

However, we should not have to purchase a new computer to download the 2024 Pro Series software when our current computer system meets the requirements. Technical support should find a way to make the download work or possibly lose customers. 

I was disconnected today when waiting for assistance.  I will try again on Monday when I have a lot of time to be on the phone waiting for a sloution.