dpmaupincpa
Level 3

Hello, cdgbaker. I have yet to be able to download ProSeries 2024 to my computer.  I've used the ProSeries product for about 20 years and have never had this issue.  My computer meets or exceeds all of the requirements for using ProSeries 2024.  The closest I've come to downloading the product was to restart my computer in Safe Mode with Networking (holding down on the shift key while selecting restart).  The download gets about 98% complete and then stops and give the message that there was a problem installing Entitlement Client and error code 1601.  The download does result in the creation of a ProWin24 folder with most of the needed files.  I tried clicking on the protax24.exe file underneath the 32bit folder to try and start the program but got an error in UpdateZilla, missing C:\ProWin24\31bit\Updater\ProPrd24.INI and a message that ProSeries is unable to access or locate the 'Common' files folder.  I been tryin to download the program (stand alone version) since before Christmas without any success and no one at Intuit has been able to resolve.

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