I've been using ProSeries on standalone computer for several years. Last year I downloaded ProSeries 2023 software without any issues on the same computer I am trying to download the 2024 software. I keep getting the message that ProSeries can't be installed on this computer because the computer system is not at least windows 10. I had previously been on Windows 10 Home, so I downloaded Windows 10 Pro to see if that would resolve the issue, but it did not. ProSeries tech said it was problem with my computer, however I have not had any issues elsewhere. I was able to download and upgrade to Windown 10 Pro without any issues and all my other applications requiring internet services are working fine. Any suggestions? Thank you.
Sadly, you'll probably need to call tech support, but first be sure youve installed all Windows updates and restarted the computer since the update happened. And you need Win10 64bit, not the older 32bit version, so that may be something to check..
Heres the link to the system requirements, make sure you meet the minimums
Thank you for the quick response. I have check my system against what is required and everything shows more that what is required. I have a Dell Inspiron 24-5459 with Intel CPU @ 2.80 GHz; 12.0 GB RAM, 64-bit operating system and 707 GB free hard disk space and Windows 10 Pro installed. I spoke to ProSeries tech support and they could not resolve; just kept saying it's a problem with my computer.
@dpmaupincpa if you are aware of windows registry, can you let me know what exactly it is showing in registry value at Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion => ProductName
You can search for registry editor in windows search.
You have clicked a link to a site outside of the Intuit Accountants Community. By clicking "Continue", you will leave the community and be taken to that site instead.
