EASY Information Return System crash after update

Forum|Forum|3 years ago
January 5, 2023
12 replies
23 views

I updated the Information Return System this morning and it has begun crashing - AGAIN. It did this when it was first released in December, then it started working. Any one have ideas as to what's going on?

EASY has been extremely solid for so many years, but the last few have been so frustrating.

EasyACCT

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IRonMaN

Level 15

If you haven't already done so, I would try uninstalling it and do a fresh install.

Slava Ukraini!

vscpanmAuthor

Level 6

Hi Ironman. re-install didn't work. 😞 I'll just call and see what they say.

IRonMaN

Level 15

Yeah, so just wait to install. The EASY tech gave me a suggestion and I'll see if it works. Really not hopeful.

Dealing with Intuit support brings back memories of that old Hee Haw song:

"If it weren't for bad luck, I'd have no luck at all"

Slava Ukraini!

P

parrishfreitag

Level 3

We're having problems again as well. Several employees did the update this morning and now we are having problems entering client files, months of data disappearing, path access errors, etc.

Any suggestions besides reinstalling software as suggested below?

vscpanmAuthor

Level 6

Hi there. Same thing here. I updated this morning and it broke.

I downloaded from myproconnect the update version there which happens to be the one from last week. It basically takes you back to where you were before clicking the green update button from within EASY. The tech agent last week told me to always run updates from myproconnect and not by clicking the green button. form 941 is not current and 940 is not there. I'm assuming they'll fix the bug and release a new update later.

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