Popout forms not loading

[nightlife_av]

I am trying to use popout forms option to open the forms in another separate window. It opens up but nothing loads in it. The same works perfectly fine when I click on Diagnostics window.

Need help on how to go about fixing it.

[abctax55]

Switch to a different client, then back to the one you want to work on - try again.

OR

Close the program, re-open it - try again.  

It can be temperamental.

(Pro tip... open up a different year of Lacerte FIRST, before closing 2025.  THEN you don't have to get the friggin' code again)

[IntuitKate]

Hi @nightlife_av  Here is a support article with troubleshooting options that might help you out: Lacerte pop-up window opens off screen. If you need more assistance,  please connect Lacerte Support as they can remote in and take a closer look. 

[abctax55]

@IntuitKate 

The OP is asking about the 'forms' pop-out, not the issue with a window opening off-screen.

This option allows viewing of the actual forms and the impact of any changes made while doing data entry.

[IntuitKate]

Hi @abctax55  Thank you for the clarification. I missed your comment. Thanks for the suggested troubleshooting steps!  @nightlife_av  if you are still having issues, please reach out to support. 

[nightlife_av]

I ran Reset Display from ToolHub so all good for now.