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How to contact Lacerte for help

by Intuit10 Updated 4 days ago

In observation of Martin Luther King Jr. Day, all support channels will be closing early on Friday, January 17th and closed on Monday, January 20th. See Holiday Hours of Operation below for more information.

What are you looking for?ContactHours
Trending topicsHot topics for Lacerte24/7
Find help answers and request a phone callbackDigital AssistantAssistant is available 24/7 by using the Search button in your Lacerte software, but callbacks are available during operating hours below.
Customer service and technical support1-800-933-9999See hours of operation below.
To purchase or renew your product1-844-818-3677See hours of operation below.

Regular hours of operation until January 19th:

Regular hours of operation OpenClose
Monday through Friday6:00 AM5:00 PM
SaturdayClosedClosed
SundayClosedClosed

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Tax season hours of operation

Applicable 1/25–3/1OpenClose
Monday through Friday6:00 AM6:00 PM
Saturday8:00 AM2:00 PM
Sunday9:30 AM2:00 PM
Applicable 3/1 - 3/31OpenClose
Monday March 3 through Friday March 76:00 AM7:00 PM
Saturday March 88:00 AM2:00 PM
Sunday March 99:30 AM2:00 PM
Monday March 10 through Friday March 146:00 AM7:00 PM
Saturday March 158:00 AM2:00 PM
Sunday March 169:30 AM2:00 PM
Monday March 176:00 AM7:00 PM
Tuesday March 18 through Friday March 216:00 AM7:00 PM
Saturday March 228:00 AM2:00 PM
Sunday March 239:30 AM2:00 PM
Monday March 24 through Friday March 286:00 AM7:00 PM
Saturday March 298:00 AM2:00 PM
Sunday March 309:30 AM2:00 PM
Monday March 316:00 AM7:00 PM
April deadline hours of operationOpenClose
Tuesday, April 16:00 AM7:00 PM
Wednesday, April 26:00 AM7:00 PM
Thursday, April 36:00 AM7:00 PM
Friday, April 46:00 AM7:00 PM
Saturday, April 58:00 AM2:00 PM
Sunday, April 69:30 AM2:00 PM
Monday, April 76:00 AM7:00 PM
Tuesday, April 86:00 AM7:00 PM
Wednesday, April 96:00 AM7:00 PM
Thursday, April 106:00 AM7:00 PM
Friday, April 116:00 AM7:00 PM
Saturday, April 126:00 AM6:00 PM
Sunday, April 136:00 AM6:00 PM
Monday, April 146:00 AM7:00 PM
Tuesday, April 156:00 AM12:00 AM

Holiday hours

HolidayOpenClose
Friday before Martin Luther King Jr Day
Friday, January 17, 2025
6:00 AM3:00 PM
Martin Luther King Jr. Day
Monday, January 20, 2025
ClosedClosed
President's Day
Monday, February 17, 2025
6:00 AM6:00 PM
Friday before Memorial Day
Friday, May 23, 2025
6:00 AM3:00 PM
Memorial Day
Monday, May 26, 2025
ClosedClosed
Day before Juneteenth
Wednesday, June 18, 2025
6:00 AM3:00 PM
Juneteenth
Thursday, June 19, 2025
ClosedClosed
Day before Independence Day
Thursday, July 3, 2025
6:00 AM3:00 PM
Independence Day
Friday, July 4, 2025
ClosedClosed

Digital Assistant

Don't want to wait on hold? Use Lacerte's Digital Assistant, located inside Lacerte by using the Search button.

Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number. 

You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours. 

Forms Help

Form Help provides additional in-product information to help you determine how a line is calculated.

To turn the Form Help on in Lacerte, check the Form Help box located at the top of the screen while viewing the Forms tab.

For more information, see here.

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the Lacerte Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

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