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How to contact Lacerte for help

by Intuit Updated a day ago

All support channels are operational.

What are you looking for?ContactHours
Trending topicsHot topics for Lacerte24/7
Find help answers and request a phone callbackDigital AssistantAssistant is available 24/7 by using the Search button in your Lacerte software, but callbacks are available during operating hours below.
Customer service and technical support1-800-933-9999See hours of operation below.
To purchase or renew your product1-844-818-3677See hours of operation below.

Hours of operation

Regular hours of operation OpenClose
Monday through Friday6:00 AM5:00 PM

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Holiday hours

Labor Day
Monday, September 2, 2024
Columbus Day
Monday, October 14, 2024
6:00 AM6:00 PM
Veteran's Day
Monday, November 11, 2024
6:00 AM5:00 PM
Thanksgiving Day
Thursday, November 28, 2024
Day after Thanksgiving
Friday, November 29, 2024
Christmas Eve
Tuesday, December 24, 2024
Christmas Day
Wednesday, December 25, 2024
New Year's Day
Wednesday, January 1, 2025
Martin Luther King Jr. Day
Wednesday, January 20, 2025
President's Day
Monday, February 17, 2025
6:00 AM6:00 PM
Memorial Day
Monday, May 26, 2025
Thursday, June 19, 2025
Independence Day
Friday, July 4, 2025

Digital Assistant

Don't want to wait on hold? Use Lacerte's Digital Assistant, located inside Lacerte by using the Search button.

Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number. 

You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours. 

Forms Help

Form Help provides additional in-product information to help you determine how a line is calculated.

To turn the Form Help on in Lacerte, check the Form Help box located at the top of the screen while viewing the Forms tab.

For more information, see here.

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the Lacerte Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

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