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How to contact ProConnect Tax for help

SOLVEDby Intuit1229Updated 1 week ago

The Assistant can be accessed 24/7. Callbacks and Chat are available within our normal support hours. For more info, see here.

If you need...CallHours
Customer service and technical supportPTG_PTO_phone-cs.pngSee hours of operation below.
To purchase ProConnect, click Buy now on our website or callPTG_PTO_phone-sales.pngMonday - Friday, 6:00 am - 3:00 am (PT)

We offer extended hours for support at the busiest tax-filing times. Live chat support is also available during these hours.

Tax season hours of operation

Applicable 1/20–3/1OpenClose
Monday through Friday6:00 AM6:00 PM
Saturday8:00 AM4:00 PM
SundayCLOSEDCLOSED

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Applicable 3/2 - 3/29OpenClose
Saturday8:00 AM4:00 PM
SundayCLOSEDCLOSED
Monday through Friday -- March 4 through March 86:00 AM7:00 PM
Saturday March 98:00 AM4:00 PM
Sunday March 109:30 AM2:00 PM
Monday through Friday -- March 11 through March 156:00 AM7:00 PM
Saturday March 168:00 AM4:00 PM
Sunday March 17CLOSEDCLOSED
Monday through Friday -- March 18 through March 226:00 AM6:00 PM
Saturday March 238:00 AM4:00 PM
Sunday March 24CLOSEDCLOSED
Monday through Friday -- March 25 through March 296:00 AM6:00 PM
Saturday March 308:00 AM4:00 PM
Sunday March 31CLOSEDCLOSED
April deadline hours of operationOpenClose
Monday, April 16:00 AM7:00 PM
Tuesday, April 26:00 AM7:00 PM
Wednesday, April 36:00 AM7:00 PM
Thursday, April 46:00 AM7:00 PM
Friday, April 56:00 AM7:00 PM
Saturday, April 68:00 AM4:00 PM
Sunday, April 7CLOSEDCLOSED
Monday, April 86:00 AM7:00 PM
Tuesday, April 96:00 AM7:00 PM
Wednesday, April 106:00 AM7:00 PM
Thursday, April 116:00 AM7:00 PM
Friday, April 12th6:00 AM7:00 PM
Saturday, April 136:00 AM6:00 PM
Sunday, April 146:00 AM6:00 PM
Monday, April 156:00 AM12:00 AM

Holiday hours

HolidayOpenClose
President's Day
Monday, February 19, 2024
6:00 AM6:00 PM
Friday before Memorial Day
Friday, May 24, 2024
6:00 AM3:00 PM
Memorial Day
Monday, May 27, 2024
ClosedClosed
Day before Juneteenth
Tuesday, June 18, 2024
6:00 AM3:00 PM
Juneteenth
Wednesday, June 19, 2024
ClosedClosed
Day before Independence Day
Wednesday, July 3, 2024
6:00 AM3:00 PM
Independence Day
Thursday, July 4, 2024
ClosedClosed

Digital Assistant is now available

Don't want to wait on hold? ProConnect has launched Digital Assistant when you select PCG--UI_PTO_navbar-help.png, then Assistant.

  • The Assistant will help find answers to most common tax and product questions. The more frequently you interact with the Assistant, the faster it learns, and we can quickly improve the answers available to you.
  • The Assistant will also allow options to contact ProConnect Tax Support right there in the same window. Select Contact ProConnect Tax Support to see all Contact Expert options. 
    DA_1.png
  • After selecting the Return Type, Contact Options with the Estimated Wait time for each option will appear.
    DA_2.png
    • Callback – By entering a direct callback number, an Expert will call you around the estimated wait time. Callbacks are first in, first out.
    • Chat – Connect to an Expert via Chat within the same Assistant Window.

The Assistant can be accessed 24/7. Callbacks and Chat are available within our normal support hours.

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information, visit ProConnect Tax Community and Support Page.

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