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How to contact ProConnect Tax for help

by Intuit Updated 1 week ago

All support channels are operational.

What are you looking for?ContactHours
Trending topicsHot topics for ProConnect24/7
Find help answers, request a phone callback, or chat with supportDigital AssistantAssistant is available 24/7 but callbacks and chats are available during operating hours below.
Customer service and technical supportImage Alt TextMonday - Friday, 6:00 am - 5:00 pm (PT)
Talk to our agents to discuss purchase options in more detail.

To purchase ProConnect, click Buy now or visit our our website to learn more.
1-844-591-8071Monday - Friday, 6:00 am - 3:00 pm (PT)

(Extended hours for Tax season)

Digital Assistant is now available

Tired of waiting on hold? ProConnect has launched Digital Assistant, which you can access by going to PCG--UI_PTO_navbar-help.png on the upper-right, and selecting Assistant.

Click here to try it now

  • The Assistant helps you find answers to common tax and product questions. Interacting frequently with the Assistant speeds up its learning process, allowing us to more quickly enhance the available content.
  • To get to support options from the Assistant, select Contact ProConnect Tax Support. The Assistant will then show you the available options.
  • Select your Return Type, and you'll see the available contact options along with their estimated wait times.
    DA_1.pngDA_2.png
    • Callback – Enter a direct callback number, and an expert will call you sround the estimated time. Callbacks are first in, first out.
    • Chat – Connect to a live expert via chat within the same window.

The Assistant can be accessed 24/7. Callbacks and chat are available within our normal support hours. For more info, see here.

Hours of operation

Regular hours of operation OpenClose
Monday through Friday6:00 AM5:00 PM
SaturdayClosedClosed
SundayClosedClosed

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Holiday hours

HolidayOpenClose
Day before Independence Day
Wednesday, July 3, 2024
6:00 AM3:00 PM
Independence Day
Thursday, July 4, 2024
ClosedClosed

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information, visit ProConnect Tax Community and Support Page.

ProConnect Tax

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