How to contact ProConnect Tax for help

In observation of Christmas, all support channels will be closing early on Monday, December 23rd and closed on Tuesday December 24th and Wednesday December 25th. See Holiday Hours of Operation below for more information.

What are you looking for?	Contact	Hours
Trending topics	Hot topics for ProConnect	24/7
Find help answers, request a phone callback, or chat with support	Digital Assistant	Assistant is available 24/7 but callbacks and chats are available during operating hours below.
Customer service and technical support		Monday - Friday, 6:00 am - 5:00 pm (PT)
Talk to our agents to discuss purchase options in more detail. To purchase ProConnect, click Buy now or visit our our website to learn more.	1-844-591-8071	Monday - Friday, 6:00 am - 3:00 pm (PT) (Extended hours for Tax season)

Digital Assistant is now available

Tired of waiting on hold? ProConnect has launched Digital Assistant, which you can access by going to on the upper-right, and selecting Assistant.

Click here to try it now

• The Assistant helps you find answers to common tax and product questions. Interacting frequently with the Assistant speeds up its learning process, allowing us to more quickly enhance the available content.
• To get to support options from the Assistant, select Contact ProConnect Tax Support. The Assistant will then show you the available options.
• Select your Return Type, and you'll see the available contact options along with their estimated wait times.
  
  • Callback – Enter a direct callback number, and an expert will call you sround the estimated time. Callbacks are first in, first out.
  • Chat – Connect to a live expert via chat within the same window.

The Assistant can be accessed 24/7. Callbacks and chat are available within our normal support hours. For more info, see here.

Hours of operation

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Holiday hours

Additional information:

• If you need help, you can call or chat in with us directly, or take advantage of our self-help options with the Intuit Accountants Community.
• To renew your ProConnect Tax product, follow the steps in this article.
• ProSeries support, see: How to contact ProSeries for help
• Intuit Practice management powered by Karbon, see: How to contact Intuit Practice Management for help

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.