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How to contact ProSeries for help

by Intuit Updated a day ago

In observation of Juneteenth, all support channels will be closing early on Tuesday, June 18th and closed on Wednesday, June 19th. See Holiday Hours of Operation below for more information.

What are you looking for?ContactHours
Trending topicsHot topics for ProSeries24/7
Find help answers and request a phone callbackDigital AssistantAssistant is available 24/7 by using the Ask button in your ProSeries software, but callbacks are available during operating hours below.
Customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link1-800-434-6818See hours of operation below.
To purchase or renew your ProSeries product1-844-818-3676Monday - Friday, 6:00 AM — 3:00 PM (PT). 

Hours of operation

Regular hours of operation OpenClose
Monday through Friday6:00 AM5:00 PM
SaturdayClosedClosed
SundayClosedClosed

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Holiday hours

HolidayOpenClose
Day before Juneteenth
Tuesday, June 18, 2024
6:00 AM3:00 PM
Juneteenth
Wednesday, June 19, 2024
ClosedClosed
Day before Independence Day
Wednesday, July 3, 2024
6:00 AM3:00 PM
Independence Day
Thursday, July 4, 2024
ClosedClosed

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProSeries Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

Digital Assistant

Don't want to wait on hold? Use ProSeries' Digital Assistant, located inside ProSeries by selecting the orange Ask button.

Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number. 

You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours. 

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

ProSeries BasicProSeries Fixed Asset ManagerWorkflow Add-On Document Management SystemWorkflow Add-On Link

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