Intuit HelpIntuitHow to contact ProSeries for help
by Intuit•67• Updated 4 days ago
| What are you looking for? | Contact | Hours |
|---|---|---|
| Trending topics | Hot topics for ProSeries | 24/7 |
| Find help answers and request a phone callback | Digital Assistant | Assistant is available 24/7 by using the Ask button in your ProSeries software, but callbacks are available during operating hours below. |
| Support & Renewals: For customer service, technical support and renewal for ProSeries Professional and ProSeries Basic. Intuit Link support as well. |  | See hours of operation below. |
| New sales: To purchase your ProSeries product |  | Monday - Friday, 6:00 AM — 3:00 PM (PT). |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Regular hours of operation
| Regular hours of operation | Open | Close |
| Monday through Friday | 6:00 AM | 5:00 PM |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
Holiday hours of operation
| Holiday | Open | Close |
|---|---|---|
| Friday before Labor Day Friday, September 4, 2026 | 6:00 AM | 3:00 PM |
| Labor Day Monday, September 7, 2026 | Closed | Closed |
| Columbus Day Monday, October 12, 2026 | 6:00 AM | 6:00 PM |
| Veteran's Day Wednesday, November 11, 2026 | 6:00 AM | 5:00 PM |
| Day before Thanksgiving Wednesday, November 25, 2026 | 6:00 AM | 3:00 PM |
| Thanksgiving Thursday, November 26, 2026 | Closed | Closed |
| Day after Thanksgiving Friday, November 27, 2026 | Closed | Closed |
| Day before Christmas Eve Wednesday, December 23, 2026 | 6:00 AM | 3:00 PM |
| Christmas Eve Thursday, December 24, 2026 | Closed | Closed |
| Christmas Day Friday, December 25, 2026 | Closed | Closed |
| Day before New Years Day Thursday, December 31, 2026 | 6:00 AM | 3:00 PM |
| New Year's Day Friday, January 1, 2027 | Closed | Closed |
| Friday before Martin Luther King Jr. Day Friday, January 15, 2027 | 6:00 AM | 3:00 PM |
| Martin Luther King Jr. Day Monday, January 18, 2027 | Closed | Closed |
| President's Day Monday, February 15, 2027 | 6:00 AM | 6:00 PM |
| Friday before Memorial Day Friday, May 28, 2027 | 6:00 AM | 3:00 PM |
| Memorial Day Monday, May 31, 2027 | Closed | Closed |
| Day before Juneteenth Thursday, June 17, 2027 | 6:00 AM | 3:00 PM |
| Juneteenth Friday, June 18, 2027 | Closed | Closed |
| Friday before Independence Day Friday, July 2, 2027 | 6:00 AM | 3:00 PM |
| Independence Day Monday, July 5, 2027 | Closed | Closed |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Digital Assistant
Don't want to wait on hold? Use the ProSeries Digital Assistant, located inside ProSeries by selecting the orange Ask button.
Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number.Â
You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours.Â
Additional information:
- If you need help, you can call us directly or take advantage of our self-help options with the Intuit Accountants Community.
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.
