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How to contact ProSeries for help

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If you need....CallHours
Customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link1-800-434-6818See hours of operation below.
To purchase or renew your ProSeries product1-800-934-1040Monday - Friday, 6:00 AM — 3:00 PM (PT). 

Tax season hours of operation

We offer extended hours for support at the busiest tax-filing times.

Applicable 1/20–3/1OpenClose
Monday through Friday6:00 AM6:00 PM
Saturday8:00 AM4:00 PM

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Applicable 3/2 - 3/29OpenClose
Saturday March 28:00 AM4:00 PM
Monday through Friday -- March 4 through March 86:00 AM7:00 PM
Saturday March 98:00 AM4:00 PM
Sunday March 109:30 AM2:00 PM
Monday through Friday -- March 11 through March 156:00 AM7:00 PM
Saturday March 168:00 AM4:00 PM
Monday through Friday -- March 18 through March 226:00 AM6:00 PM
Saturday March 238:00 AM4:00 PM
Monday through Friday -- March 25 through March 296:00 AM6:00 PM
Saturday March 308:00 AM4:00 PM
April deadline hours of operationOpenClose
Monday, April 16:00 AM7:00 PM
Tuesday, April 26:00 AM7:00 PM
Wednesday, April 36:00 AM7:00 PM
Thursday, April 46:00 AM7:00 PM
Friday, April 56:00 AM7:00 PM
Saturday, April 68:00 AM4:00 PM
Monday, April 86:00 AM7:00 PM
Tuesday, April 96:00 AM7:00 PM
Wednesday, April 106:00 AM7:00 PM
Thursday, April 116:00 AM7:00 PM
Friday, April 12th6:00 AM7:00 PM
Saturday, April 136:00 AM6:00 PM
Sunday, April 146:00 AM6:00 PM
Monday, April 156:00 AM12:00 AM

Holiday hours

President's Day
Monday, February 19, 2024
6:00 AM6:00 PM
Friday before Memorial Day
Friday, May 24, 2024
6:00 AM3:00 PM
Memorial Day
Monday, May 27, 2024
Day before Juneteenth
Tuesday, June 18, 2024
6:00 AM3:00 PM
Wednesday, June 19, 2024
Day before Independence Day
Wednesday, July 3, 2024
6:00 AM3:00 PM
Independence Day
Thursday, July 4, 2024

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProSeries Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

Digital Assistant

Don't want to wait on hold? Use ProSeries' Digital Assistant, located inside your Ask/Search panel.

Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number. 

You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours. 

Additional information:

  • If you need help, you can call us directly or take advantage of our self-help options with the Intuit Accountants Community.
  • Closed on all holidays listed below.

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

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