How to contact ProSeries for help

In observation of Martin Luther King Jr. Day, all support channels will be closing early on Friday, January 17th and closed on Monday, January 20th. See Holiday Hours of Operation below for more information.

Regular hours of operation until January 19th:

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Holiday hours

Digital Assistant

Don't want to wait on hold? Use ProSeries' Digital Assistant, located inside ProSeries by selecting the orange Ask button.

Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number. 

You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours. 

Additional information:

• If you need help, you can call us directly or take advantage of our self-help options with the Intuit Accountants Community.

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.