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Errors

ALyon
Level 3

Linked two clients.  Both times I get this error:

 

Error1.jpg

The client does show up under Tax plans though.  

When I click "View tax plan" I get this error:

Error2.jpg

 

0 Cheers
4 Comments 4
Will_Intuit
Intuit Alumni

HI @ALyon ,

 

When you say you linked two clients, what did you exactly do to achieve this?

ALyon
Level 3

I did a video walkthrough of the steps I did.  Do you have a secure way for me to send you a link to the video?  You will see the exact steps and the errors along the way.

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ALyon
Level 3

1.  Cloud Sync in Lacerte.

2.  Select the client in Tax Advisor.

3.  Create tax plan (first error)

4.  Go back to my list of clients and the client was added inspite of the error.

5.  Click on View Tax Plan next to the client and get the second error.

0 Cheers
kfisher1
Employee
Employee

Thank you so much for getting us the information we requested. (Data, options and the video too!) The  defect has been created. We will follow up!