Can't change printing option for 1040 worksheet client copy. Support says operating as intended. Seems purpose of form is killing trees. Any other ideas?

Forum|Forum|6 years ago
December 7, 2019
12 replies
42 views

Form 1040 Worksheet prints with the client copy. Under Print options, you cannot change the "if required" option that proseries generates. Since when is a worksheet required in a client copy? Does anyone know why this is working this way? Proseries tech support says that the program is working as intended - that's all the information they provide about it.

ProSeries Professional

This topic has been closed for replies.

Best answer by IntuitRichard

This issue has been reported to development. It will be resolved on an upcoming update, tentatively scheduled for tomorrows (1/24) update.

I

IntuitRichard

Answer

Employee

This issue has been reported to development. It will be resolved on an upcoming update, tentatively scheduled for tomorrows (1/24) update.

Ernie

Level 7

@IntuitRichard this is a MAJOR problem. I had an issue that I called in on and was told the problem my problem was unknown and I had to send in a file for them to see it. They received the file and confirmed it was a problem.

I then brought it to the attention of the forum and @Matt105 said it is a known problem and they are working on it.

Why does every user of the software not have access to known problems so they can know to hold those returns until it is fixed?

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